Terms of Service

Last updated: September 20, 2026

Welcome to Lorensa. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Lorensa

Lorensa operates an online store offering products for purchase through our website.

For questions or customer support, please contact:

Email: info@lorensa.store

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change or discontinue products at any time without prior notice where permitted by law.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is not necessarily accepted until we have confirmed acceptance and/or dispatched the products, depending on the applicable circumstances and law.

We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, inventory issues, or other legitimate reasons.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Prices and Payments

All product prices are displayed on our website at the time of purchase.

Prices may change at any time, but changes will not affect orders that have already been accepted unless otherwise required by law.

Payment must be successfully completed using one of the payment methods available at checkout.

You are responsible for providing accurate billing and shipping information.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery times provided on our website.

Delivery times may be affected by circumstances outside our control, including carrier delays, customs processing, weather, strikes, or other unforeseen events.

You are responsible for providing a complete and accurate delivery address.

Any applicable customs duties, import taxes, or similar charges may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.

8. Intellectual Property

Unless otherwise stated, all content on the Lorensa website, including photographs, graphics, logos, product descriptions, text, designs, and other materials, is owned by or licensed to Lorensa.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

9. Prohibited Use

You agree not to use our website to:

• Violate any applicable law or regulation.

• Commit fraud or engage in fraudulent activity.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy or misuse our content or intellectual property.

• Submit false, misleading, or fraudulent information.

• Use the website for any unlawful or unauthorized purpose.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, hosting providers, and other service providers.

Your use of third-party services may be subject to their own terms and policies.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Lorensa will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights or liability for matters that cannot be excluded under applicable law.

13. Governing Law

These Terms are governed by the laws applicable to Lorensa and its business, subject to any mandatory consumer protection rights that apply to you under the laws of your country or place of residence.

Where applicable, consumers may have additional rights under mandatory local consumer-protection laws.

14. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after the updated Terms are posted constitutes acceptance of the changes, to the extent permitted by applicable law.

15. Contact Us

If you have questions about these Terms of Service, please contact:

Lorensa
Email: info@lorensa.store

Last updated: September 20, 2026