Shipping Policy

Last updated: September 20, 2026

At Lorensa, we work to process and deliver every order as quickly and carefully as possible. This Shipping Policy explains our shipping and delivery procedures.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.

2. Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates are:

• Europe: 3–8 business days

• United States & Canada: 5–12 business days

• Other international destinations: 7–15 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer during holidays, promotional periods, customs processing, carrier delays, or circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Lorensa may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed at checkout.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the carrier receives the package.

5. Customs and Import Duties

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Lorensa is not responsible for delays caused by customs processing.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the customer requests that the order be reshipped.

7. Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is marked as delivered but you have not received it, please contact the carrier and then contact us at info@lorensa.store so we can assist you where possible.

While we will make reasonable efforts to help resolve shipping issues, delivery is ultimately handled by the relevant carrier.

8. Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and the products before disposing of any packaging.

Contact us at info@lorensa.store as soon as possible with your order number and photographs so we can review the issue.

9. Delivery Address Changes

If you need to change your shipping address, contact us at info@lorensa.store as soon as possible after placing your order.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

10. Contact Us

If you have questions about shipping or delivery, please contact:

Lorensa
Email: info@lorensa.store

Last updated: September 20, 2026